Warranty Policy

Shenzhen Dashi Industrial Development Co., Ltd. ("we," "our," or "us") stands behind the quality of our Ridge Craze products. This Warranty Policy outlines the terms and conditions of our product warranty.

1. Warranty Coverage

We warrant that our Ridge Craze products will be free from defects in materials and workmanship under normal use for a period of 12 months (1 year) from the date of original purchase.

This warranty is extended only to the original purchaser of the product.

2. What This Warranty Covers

This warranty covers the repair or replacement, at our sole discretion, of a product that proves to be defective during the warranty period.

3. How to Make a Warranty Claim

If you believe your product is defective and covered by this warranty, please contact our Customer Service team within the warranty period. You will be required to provide:

• 1.  Your proof of purchase (order number or receipt).
• 2.  A detailed description of the defect.
• 3.  Photographs or video of the issue.

Contact our support team at: cs@ridgecraze.com

Upon validation of your claim, we will provide you with instructions for returning the product. Return shipping costs for warranty claims will be covered by us.

5. Limitation of Liability

To the extent permitted by law, this warranty is your exclusive remedy, and our sole liability, for any breach of warranty. We shall not be liable for any incidental or consequential damages.